Our team is always available to help and to answer your questions.
Question
DO YOU SHIP INTERNATIONALLY?
AnswerAustria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
If your country is not listed here please contact our customer service team at hello@hydromancy.co and we will see what we can arrange.
If your country is not listed here please contact our customer service team at hello@hydromancy.co and we will see what we can arrange.
Question
WHAT ARE THE SHIPPING COSTS?
AnswerThe average EU shipping pricing is 50€ which includes packaging and door-to-door transportation.
Shipping 2 boards is almost the same price as it is to ship 1 board.
We have boxes that can hold up to 4 surfboards. Please contact our customer service team at hello@hydromancy.co for more details.
Question
HOW LONG WILL I HAVE TO WAIT FOR MY NEW BOARD?
AnswerCurrently, our turnaround is about 3 weeks + for a standard PU board depending on the workload at the factory.
After you place the order you will receive the estimated delivery date.
After you place the order you will receive the estimated delivery date.
Question
WHAT INFORMATIONS DO YOU NEED FOR A CUSTOM ORDER?
AnswerYour age, weight, height and level of surfing are all important. Where you intend to use the board, and for what type of waves is also a factor. If you have a bit of history of the boards you have surfed with and liked or disliked the length, width, thickness, or liters will come in handy.
Question
CAN I VISIT YOUR SHOWROOM AND TALK ABOUT MY ORDER?
AnswerYes, it is possible but it must be prearranged with the office to make sure there will be someone available. Normally most questions can be taken care of by mail or telephone.
Question
CANCELLATIONS
AnswerYou may cancel your order, but your deposit is non-refundable once production has started.